FAQ
SHOPPING INFORMATION
How long will delivery take?
Delivery times depend on your location and the shipping method selected:
- International Shipping: 7–14 business days, depending on the destination.
What exactly happens after ordering?
Once you place an order, the following steps take place:
- Order Confirmation: You’ll receive an email confirming your order details.
- Processing: Our team processes your order, preparing the items for shipment.
- Shipping Notification: Once your order is shipped, you’ll receive an email with a tracking number and shipping details.
- Delivery: Your order will be delivered based on the shipping method you selected during checkout.
If you have any questions during this process, feel free to contact our support team.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. It will be sent to your registered email address shortly after your order is confirmed. You can also download a copy of the invoice from your account under the “Order History” section.
If you don’t receive your invoice, please contact our support team for assistance.
PAYMENT INFORMATION
A wishlist is a feature that allows you to save items you’re interested in for future reference. You can add products to your wishlist by clicking the “Add to Wishlist” button on the product page. This helps you keep track of your favorite items and purchase them later when you’re ready.
You can access your wishlist anytime by logging into your account.
If you receive a damaged or incorrect product, please follow these steps:
- Contact Us Immediately: Reach out to our customer support team at [support email] within [X] days of receiving your order.
- Provide Details: Include your order number, a description of the issue, and photos of the damaged or incorrect product (if applicable).
- Return or Exchange: We will guide you through the process of returning the item and arranging for a replacement or refund.
We apologize for any inconvenience and will work to resolve the issue as quickly as possible.
Once an order is placed, we begin processing it right away to ensure prompt delivery. However, you can request changes or cancellations within [X] hours of placing the order. Here’s how:
- Contact Us Quickly: Reach out to our customer support team at [support email] as soon as possible.
- Order Status: If your order hasn’t been shipped yet, we will do our best to accommodate your request.
- After Shipping: If your order has already been shipped, we won’t be able to cancel or modify it. However, you can return the items once received according to our return policy.
Please note that certain items may not be eligible for cancellation or changes after purchase.
Package tracking allows you to monitor the status and location of your order as it’s being shipped. Once your order has been dispatched, you will receive a tracking number via email.
You can use this tracking number on the courier’s website to see where your package is and when it’s expected to arrive. If you have any issues with tracking or delivery, feel free to contact our customer support team for assistance.
